Product	Type	Amount	Single	Multiple
Point of Sale Programs	A	$100/$200
Point of Sale Programs	M	$10/$20
Incident (30/60 minute session)	I	$50/$75

All support payments must be made prior to WorkPlace answering software Telephone support issue. Email or Fax support is subject to be addressed by the next business day and is available to Type A and M subscriptions only.

Telephone support will only be available during normal business hours Monday-Friday, 9 AM - 6 PM CST (Holidays Excluded). Telephone Support outside normal business hours is available if scheduled in advance or for 60 minute Incident rate if unscheduled.

Software, Hardware or other computer equipment NOT purchased from Resalebay or WorkPlace is NOT eligible for Support.

All hardware purchased from Resalebay (WorkPlace Software) must submit their product registration information with the respective manufacturer to ensure continued hardware support directly from the manufacturer during the warranty period.

All program upgrades will be FREE to customers with an uninterrupted active support contract.

Documentation

All programs have built-in Help and Training documentation. Simply press the F1 key on your keyboard to access Help anytime while using the program. Some fields have pop-up tips when the cursor is set over the field for a few moments.

Software Training

All programs purchased from Resalebay are entitled to FREE telephone training if needed as follows.
Single User versions - 1 hour    ( 2 x 30 minute or 3 X 20 minute sessions )
Multi-User versions    - 2 hours  ( 4 x 30 minute or  6 x 20 minute sessions)

Additional software phone training over designated times above can be scheduled using the Incidence subscription above. 

Frequently Asked Questions

Q:    My password does not work?
A:    Make sure that your caps lock key is not on or that you have entered the password correctly. All passwords are case sensitive.

Q:    While entering inventory, I get the message "Creates Duplicate Key" and is unable to add more items for that consignor?
A:    Select the button "Reset Inventory Sequence" on the consignor update window for the affected inventory, the resume adding items.

Q:    My barcode are missing from my Tags and Labels, printing the item number inside of asterisks?
A:    Your 3of9 font is not correctly registered in your windows/fonts folder or has been removed from your system. Go to your C:\windows\fonts folder and left click on the 3of9 font to register or add 3of9 font to folder if missing , then register.

Q:    My Tag or Receipt printer TEST PRINTS ok from windows, but Tags and Receipts print on my reports printer?
A:    The printer name in windows MUST match the assigned name in the Store or System setup window of the program. Use the ellipse(...) button in the program setup window to get the windows name and path from your computer. Your 'Reports' printer should be the default printer in windows.