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WorkPlace Software Systems Inc
POLICIES AND PROCEDURES

Software-

Due to the fact that all software purchased from us comes with a minimum 15 - 30 days full product evaluation and are downloadable directly from the Internet, we have a no return after final release code has been received by the purchaser. We do this because we are unable to remove permanent release codes from the users computer without being physically present.

Hardware-

Unwanted or defective Hardware products must be returned within 10 days of receipt and a return authorization number must be obtained from WorkPlace Software prior to shipping. Products must be in new condition, original packaging and unsoiled. All shipping cost are the responsibility of the purchaser. Products should be returned directly to WorkPlace Software systems and are subject to a 15% restocking fee.

Defective hardware products to be replaced or exchanged are not subject to a re stocking fee. All other standard manufacturers warranty are applicable to products purchased from WorkPlace Software Systems.

Documentation

All programs have built-in Help and Training documentation. Simply press the F1 key on your keyboard to access Help anytime while using the program. Some fields have pop-up tips when the cursor is set over the field for a few moments.

Software Training

All programs purchased from Resalebay are entitled to FREE telephone training if needed as follows.
Single User versions - 1 hour ( 2 x 30 minute or 3 X 20 minute sessions )
Multi-User versions - 2 hours ( 4 x 30 minute or 6 x 20 minute sessions)