Returns

To remove or return an item within a sale transaction, simply select the red 'Return or Remove Item' button on the POS screen, then scan or enter the item number of the item being returned or to be removed from the transaction.
The Item and Quantity field color changes to red when the button is selected and reverts to black when return item is complete or the button is re-selected.

Items with a unique number will be automatically returned for the actual selling price. That is, if an item was discounted at sale time and is returned, the discounted price will be automatically used for the return.

When accepting returns for Non-unique items, the User will have the option to override the listed retail price in case the returned item was actually sold at a discounted price. Returned item that were sold in transaction to which a full receipt discount was applied, will be returned with the retail price adjusted to match the percentage discount used in the original transaction.

Transactions that contain returned or negative quantity items can be suspended and recalled, but not be put on Layaway. (Return/Remove button disables Layaway option when used)

Mixed or Returned items in a transactions that results in a negative total (balance due to customer) can be tendered (returned) by Cash, store Credit or Credit Card.


**returns no longer need to be processed as a separate transaction in Resale Connection